Support > RMA Request

Online Return to Factory Repair Procedure

Dear Customer:
Perle Systems Limited found that the "Number One" repair charge not covered under warranty is due to customers not loading the latest software available from our web site. To avoid unnecessary NFF (No Fault Found) charges, please load the latest software for your product to provide a possible fix to your problem.

Click here for downloads

For service related issues or for immediate express replacement options and upgrades, please contact Perle Service Sales

If you suspect that your Perle product is faulty, please follow the procedure outlined below.

If you have a maintenance contract do not use this form, please contact PTAC
Consult The Perle Limited Lifetime Warranty. Or this form can also be used for non-warranty repairs which will be chargeable.
Complete the form below and send it to Perle by activating the submit button at the bottom of the form.
Perle logistics issues an RMA number and address of a repair depot within 48 hours. If you have questions, e-mail logistics@perle.com
When shipping, clearly label all returned goods with the RMA number assigned to you and return to the specified repair depot. Please ship via a traceable carrier (UPS, TNT, FedEX, Airborne, etc) to ensure your package does not get lost in transit.
Please allow 30 calendar days for repairs of your RMA plus applicable time for shipping to and from the repair depot.
Customer is responsible for all shipment costs, clearance charges, associated duties and taxes both too and from the designated repair center. Please supply your preferred courier name and account information in the boxes provided below.

I can't wait 30 days!
Have a Perle maintenance professional contact me about other repair and express replacement options.

* Required Fields
Perle respects your privacy and is committed to protecting it. We do not rent, sell or share this information.

*Serial Number:
Note: the serial number can usually be found on the barcode label sticker affixed to the box or product. Please do not leave any spaces and include the hyphen if applicable.

*Problem Description:

*I am a:

*Courier Name:

*Courier Account Number:

*Is the Return Shipment Insurance required?

Yes

Insurance Value:
Insurance Currency:

*First Name:

*Last Name:

Direct Phone:

Mobile:

Company Phone:

Fax:

*Email:

*Company Name:

*Company Billing Address:

*Country:

*State:

*Province:

*County:

State/Province/County:

*ZIP/Postal Code:

*Is the return Shipping address different from the Billing address?

Yes

Shipping Address:
Country:
State: Province: County: State/Province/County:
ZIP/Postal Code:

For expedited repair services please provide full problem details in the "Problem Description" field before clicking the Submit button. Thank You!

Please note:

Perle Systems Limited found that the "Number One" repair charge not covered under warranty is due to customers not loading the latest software available from our web site. To avoid unnecessary NFF (No Fault Found) charges, please load the latest software for your product to provide a possible fix to your problem. Click here for downloads
Only manufacturing defects are repaired free of charge. For more information please consult the Perle Limited Lifetime Warranty
If no fault is found in the returned unit, it will be considered a chargeable item. (maximum $250.00 USD per unit)
Turnaround time will be 30 days plus applicable shipping time to and from the repair depot.

If the above terms are acceptable, please signify by clicking the Accept Terms button. If you require further information or clarification, please e-mail logistics@perle.com

I do not accept terms


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